The Future of Voice AI in Customer Support by Tollanis
Elevate Your Customer Support with VAIT - The Conversational AI Powerhouse
Unleash the potential of AI in your customer support with VAIT. Experience the cutting-edge Large Language Model (LLM) technology that learns, adapts, and troubleshoots via voice, transforming your customer support journey. VAIT, our AI-powered Voice Bot, streamlines ticket resolution by learning from historical backlogs, setting the stage for the future of customer support.
Why Choose VAIT?
VAIT is not just a tool; it’s a revolution in customer support services. As a Conversational AI, it learns from historical support tickets, enabling it to troubleshoot new issues effectively and swiftly. With VAIT, you’re not just getting a Voice Bot; you’re investing in a trailblazer in the customer support industry.
Machine Learning
Our proprietary algorithms enable intelligent learning from historical tickets.
Continuous Learning
With regular knowledge base updates, VAIT never stops improving.
Text-to-Speech
Experience human-like customer interactions with our state-of-the-art technology.
Enhanced Customer Experience
Deliver faster, more efficient support, and boost customer satisfaction.
Zendesk Integration
Enjoy seamless ticket management
with our efficient Zendesk
integration.
Cost-Efficient
Reduce your dependency on human agents and cut costs.
How It Works
VAIT integrates with Zendesk, learning from historical tickets to troubleshoot new issues effectively. It continuously updates its knowledge base every 24/48 hours, learning from freshly closed tickets. It is designed with a long-term vision to be tool-agnostic and work with any ticketing system.
With robust security protocols, data privacy and security are ensured. It also simplifies customer communication by summarizing conversations and resolutions within Zendesk tickets, ensuring a smooth flow of information. In cases where the ticket is not resolved, L2 agents can easily refer to the summaries to continue the conversation with the customer.
Purpose
At the core of VAIT’s mission is the transformation of customer support experiences through the power of artificial intelligence. By leveraging machine learning capabilities, VAIT consistently delivers efficient responses to customer queries. This not only alleviates the pressure on human support teams but also substantially reduces the time taken to resolve issues, leading to enhanced customer satisfaction. It’s overarching goal is to continuously evolve and set an unprecedented benchmark in the customer support sector.
Industries
VAIT’s capabilities across these industries not only enhance efficiency and customer experiences but also set new benchmarks in AI-powered customer support.
- Customer Service: VAIT, your AI-powered voice bot, is ready to redefine customer service across sectors like e-commerce, telecommunications, banking, and insurance, providing prompt responses and personalized assistance.
- Insurance: VAIT act as your digital insurance advisor, streamlining claim processing, offering policy insights, and delivering personalized recommendations, making insurance management a breeze.
- Human Resources: Revolutionize your HR processes with VAIT. From recruitment automation to employee onboarding and policy guidance, VAIT is your AI-powered HR partner, enhancing efficiency and employee experience.
- Utilities and Energy: VAIT is your smart utility assistant, helping customers with bill inquiries, energy consumption tracking, service scheduling, and outage reporting, ensuring seamless service delivery.
- Automotive: VAIT drives your automotive services to the next level. From vehicle information to service scheduling, diagnostics, and voice-activated car integration, it is your AI-powered automotive companion.
- Education and E-learning: VAIT transforms learning experiences, supporting interactive learning, providing educational content, answering queries, and offering language learning assistance, making education more engaging and accessible.
- Logistics and Supply Chain: VAIT optimizes your logistics and supply chain processes, assisting with order tracking, inventory management, delivery scheduling, and customer inquiries, ensuring smooth and efficient operations.
Transform Your Customer Support
Benefits of VAIT
No Knowledge Based Needed
With VAIT's capabilities, historical tickets can be used to create a comprehensive knowledge base or articles, removing the necessity for troubleshooting over the phone.
Cost Reduction
Save on human resources and training by deflection tickets with VAIT. The cost per ticket is guaranteed to be less than 50%, leading to significant savings.
Streamlined Documentation
VAIT creates summaries of conversations and steps taken, making handover to higher-level support seamless.
Rapid Response Times
VAIT calls customers within minutes to troubleshoot issues, ensuring efficient problem-solving.
Depend on Your Digital Workforce 24x7
Tollanis VAIT voice bot is available around the clock, empowering your business with non-stop support and service. Whether it’s troubleshooting issues, answering customer queries, or providing valuable insights, it ensures your customers are taken care of at any time of the day.
Contact Us
Contact us for a customized quote to explore how VAIT can transform your customer support and streamline your operations. Fill out the form below, and our team will get back to you promptly with a tailored solution that fits your specific needs and requirements.