The Situation
A leading Healthcare Staffing and Workforce Management Solutions agency was looking to modernize their operations and technology to build a competitive advantage and meet the increased demand they were seeing in the healthcare staffing space. Their goal was to modernize the recruitment, onboarding, and ongoing management experience for Candidates and Healthcare Professionals on contract. Having grown both organically and by acquisition, this agency had a very complex technology stack as well as analog, ad hoc business processes; all of which prevented them from matching their digital-first competitors and the expectations of the Candidates and Healthcare Professionals. This agency concluded that they would need a trusted partner to assist them with standardizing their processes in addition to assessing and implementing enterprise tools to meet their operational needs in order to achieve Digital Transformation.
The Client’s Journey to Digital Transformation
Services Provided:
- Zendesk Selection & Implementation – Omnichannel support enablement and improved self-service experience
- Credentialing – Automation of all onboarding background checks (license verification, certificates, etc.) as well as automated expiration date management
- Application Rationalization – Combing through the business’ applications to determine their usage and tenure, and map how each application connects into the customer’s technology ecosystem
- Tollanis Diagnose™ – In-depth discovery efforts with key areas of the business to empower solutioning and process improvement
- Organizational Change Management – Leading by example, Tollanis used best-practice methodology to implement changes and provided that same framework for the customer
- Staff Augmentation – Putting the right people in the right places to strategically empower the customer in key areas that had a talent gap
Tollanis Solutions is Your Healthcare Partner
Key Wins:
- Generated high ROI among support groups
- Streamlined communication with new support channels and after-hours call rotation
- Established omnichannel customer experience
- Developed buy-in and seamless adoption of new tools, apps, and technologies from teams
Tollanis Solutions was able to integrate new applications, optimize existing processes, develop and deliver new tools, train entire teams for successful technology adoption, and, ultimately, help this healthcare staffing agency transition into a digital-first company. As an organization that prides itself on having a deep understanding of our customer’s business, processes, and technology, we were able to develop and formulate tailored solutions for this leading agency that would boost its efficiency and productivity.
Curious as to how we achieved these results?
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