The Situation

A leading Healthcare Staffing and Workforce Management Solutions agency was looking to modernize their operations and technology to build a competitive advantage and meet the increased demand they were seeing in the healthcare staffing space. Their goal was to modernize the recruitment, onboarding, and ongoing management experience for Candidates and Healthcare Professionals on contract. Having grown both organically and by acquisition, this agency had a very complex technology stack as well as analog, ad hoc business processes; all of which prevented them from matching their digital-first competitors and the expectations of the Candidates and Healthcare Professionals. This agency concluded that they would need a trusted partner to assist them with standardizing their processes in addition to assessing and implementing enterprise tools to meet their operational needs in order to achieve Digital Transformation.


The Client’s Journey to Digital Transformation

Services Provided:

Tollanis Solutions is Your Healthcare Partner

Key Wins:

  • Generated high ROI among support groups
  • Streamlined communication with new support channels and after-hours call rotation
  • Established omnichannel customer experience
  • Developed buy-in and seamless adoption of new tools, apps, and technologies from teams

Tollanis Solutions was able to integrate new applications, optimize existing processes, develop and deliver new tools, train entire teams for successful technology adoption, and, ultimately, help this healthcare staffing agency transition into a digital-first company. As an organization that prides itself on having a deep understanding of our customer’s business, processes, and technology, we were able to develop and formulate tailored solutions for this leading agency that would boost its efficiency and productivity.

Curious as to how we achieved these results?

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