The Situation
In the healthcare industry, credentialing is a long and painstaking process that can take more than 2 months, at the minimum. This manual and labor-intensive process was exactly what a leading Healthcare Staffing and Workforce Management Solutions agency was struggling with. Without a streamlined and automated process, the agency faced many problems with their credentialing rollout due to long wait times and lags. In addition to this, the agency juggled a variety of different roles with placements nationwide – many of which had their own credentialing requirement – which complicated the whole process even more. The only solution the agency had to keep up with growing demand was to hire new credentialing specialists on a regular basis. This was unsustainable for the agency, costing them more money in the long term while delivering little ROI. Realizing the need for Digital Transformation, the agency pulled in Tollanis Solutions to help optimize their credentialing process and, ultimately, create a competitive edge against their competitors.
A Better Credentialing Process
Services Provided:
- Tollanis Diagnose™ – In-depth discovery efforts with key areas of the business to empower solutioning and process improvement
- Process Analysis – Assessment to determine key pain points within existing processes to better understand what the business needs are and how Tollanis can fill the gaps
- Application Selection – A combination of Tollanis Diagnose™, Application Rationalization, and Process Analysis; based on our assessments and insights, a market scan is conducted to find the right solution
- Organizational Change Management – Leading by example, best-practice methodology used to implement changes and provided to customer
- Fully Managed Software – End-to-end management to offset the burden of implementing, configuring, customizing, upgrading, and maintaining a new SaaS solution
Tollanis Solutions is Your Healthcare Partner
Key Wins:
- Conducted a market scan to find the best credentialing software solution for the agency
- Ran a thorough ROI assessment to gain buy-in from the agency
- Fully managed Credentially as a SaaS solution to help improve the agency’s credentialing turnaround time by 15% with 4.9x fewer resources
Through our in-depth discovery sessions and assessments, Tollanis Solutions was able to fully understand the healthcare staffing agency’s needs, pain points, and current processes. This enabled us to implement Credentially in a thorough, flexible, and thoughtful way with an eye towards best practice change management and training.
Curious as to how we achieved these results?
Check out our full case study for free here.
