The Challenge

Pulse, a leading Joint Commission-certified clinical staffing agency headquartered in Jacksonville, Florida, grappled with a cumbersome onboarding process bogged down by mountains of paperwork and inconsistencies. This inefficiency not only hampered their operations but also threatened compliance with the Joint Commission’s strict standards, potentially delaying new hires and impacting revenue.

The Tollanis Solution:

  • Digital Onboarding Revolution: Tollanis implemented innovative digital tools like Credentially and Sharepoint, that digitized the paperwork and eliminated manual processes.
  • Structured Success: A well-defined onboarding process with a comprehensive checklist and clear communication plan ensured a smooth transition for new hires.
  • Dedicated Support Team: Tollanis provided ongoing guidance and support to Pulse’s team, guaranteeing a seamless onboarding experience.


The Transformative Results

  • Onboarding Efficiency Boost: The average onboarding time was slashed by nearly half, going from 15-25 days to a streamlined 7-14 days.
  • Paperwork Blitz: Paperwork processing time was dramatically reduced from 3 days to just 1 day, saving valuable time and resources.
  • Error Eradication: An impressive 80% reduction in onboarding errors and corrections ensured a smooth and compliant journey for new hires.

Pulse’s onboarding transformation with Tollanis exemplifies the power of streamlined processes and digital solutions. By tackling inefficiency and ensuring compliance,