Credentialing is a pivotal component in the US health insurance sector, ensuring the proficiency and qualifications of healthcare providers. As we navigate 2023, the credentialing landscape is undergoing significant transformations, influenced by technological advancements, industry practices, and regulatory changes. This article delves deep into the latest trends, challenges, and opportunities in payor credentialing for 2023.


Digital Transformation and Interoperability:

The push for digital transformation is unmistakable, with an increasing emphasis on data interoperability. In this context, interoperability refers to the ability of different healthcare information systems, devices, and applications to access, exchange, and cooperatively use data in a coordinated manner. They ensure that data is presented in a valuable and meaningful way and enhance healthcare delivery and decision-making. 

The rules against information blocking underscore the need for enhanced healthcare data interoperability. CMS’s commitment to this initiative is evident through its continuous updates, advocating for increased data sharing to improve care quality and decision-making.

Impact of COVID-19 on Healthcare Credentialing:

The pandemic has increased the demand for telehealth, remote care, and cross-state licensure. This has led to the need for rapid and flexible deployment of healthcare providers to respond to the surge of cases. The pandemic has also accelerated the adoption of innovative solutions to streamline and improve the credentialing process.

Artificial Intelligence in Credentialing:

AI is transforming healthcare credentialing by automating tasks, improving accuracy, reducing errors, and providing insights. It uses natural language processing (NLP) to extract and analyze information from various sources of provider credentials, such as resumes, diplomas, licenses, certifications, and references. AI can also use pattern recognition and machine learning to compare and cross-check provider credentials against multiple databases and registries.

Remote Healthcare’s Influence on Credentialing:

Remote healthcare is changing how healthcare professionals deliver care and interact with patients. Telehealth could provide up to $250 billions of annual healthcare spending in the U.S. by increasing access and convenience for patients.


Provider Turbulence:

The healthcare sector is gearing up for a particularly turbulent 2023. A significant 85% of health system leaders believe that staffing challenges will majorly impact their strategies for the upcoming year. Factors such as patient affordability issues, shrinking margins, and persistent supply chain disruptions are anticipated to pose significant challenges. The talent crisis, characterized by burnout, staff shortages, and high turnover rates, is compelling many health system leaders to prioritize their employees’ mental health and well-being. 

A staggering 95% of survey respondents emphasized investing in their workforce for 2023. A recent survey revealed that 90% of registered nurses believe patient care quality can deteriorate due to nursing shortages. Additionally, concerns about the safety of employees are on the rise, with about 25% of nurses reporting physical assaults by patients or their family members.

Barriers to Risk-Based Models:

Transitioning to new payment models, such as value-based care (VBC), is seen as a top priority among health plan executives for 2023. The VBC model rewards providers prioritizing keeping health plan members healthy and out of hospitals. This model aligns with the preferences of consumers who are increasingly proactive about their health and well-being. Moreover, consumers seek more convenience, leading to the rise of alternative care sites offering enhanced customer experiences.

Changing Political Landscape:

Inflation and affordability are significant concerns for the healthcare sector. Only 7% of health system respondents believed that inflation and affordability issues would not impact their 2023 strategy. Rising living costs might prompt individuals to postpone routine and preventive care, such as cancer screenings. Such delays can exacerbate health issues, leading to increased medical expenses in the future.


Member Engagement:

The healthcare landscape is evolving, with consumers playing a more active role in their health and well-being. This shift presents an opportunity for health plans to enhance member services, setting themselves apart in a market driven by consumers.

Employer Clients and Payment Integrity:

The focus on savings opportunities, including payment accuracy programs, is growing among employers. Health plans can capitalize on this trend, especially with a record number of employees being covered by self-funded plans.

Industry-Standard Enterprise Technology:

Digital transformation is pivotal for the future of healthcare. According to new Salesforce research, while 99% of organizations in the sector consider digital transformation worth exploring, just 12% are fully digital. This indicates that the year 2023 is ripe for healthcare innovation. Embracing technologies such as cloud storage, analytics, AI, and automation will be crucial for healthcare organizations to stay competitive. Source: Salesforce

Tollanis Solutions: The Leader in Credentialing

Tollanis Solutions has revolutionized credentialing with our market-leading software and proprietary process. Our end-to-end credentialing service, Total Credentialing by Tollanis, transforms the often manual, convoluted, and time-consuming process, reducing the time to credential by up to 40%. This efficiency allows healthcare providers to generate revenue faster.

Furthermore, as a Credentially partner, Tollanis Solutions aids healthcare organizations in defining their requirements and swiftly implementing solutions. Our unique approach, Tollanis Connect™, facilitates seamless data, applications, and solutions integration into a cohesive technology ecosystem, delivering better business outcomes.

Looking Ahead

2023 is a transformative year for payor credentialing, with numerous trends, challenges, and opportunities shaping its future. The healthcare industry can navigate the evolving landscape by embracing digital transformation, focusing on transparency, and leveraging advanced technology. With the expertise of industry leaders like Tollanis Solutions, healthcare organizations can further streamline their processes, ensuring efficiency, compliance, and improved patient care.

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