Integration Engineer (Azure + Zendesk) $50K – $70,000/Year

Responsibilities:

• Provide thought leadership on Zendesk developments and the ability to identify innovations / new capabilities.
• Leverage product understanding & roadmap to determine which capabilities should be implemented.
• Maintains professional and technical knowledge by tracking emerging trends / new functionality within Zendesk releases.
• Support development and maintenance of technology standards, policies and procedures to support technology roadmap.
• Assist cross-functionally to implement new or enhanced features to improve Consumer Service/Support.
• Assist with workflow/process design, best practice education and administration of solutions when assigned.
• Create/update team processes and procedures as necessary.
• Assist in creating test plans, and in coordinating / testing enhancements and new versions of Zendesk Sandbox and Production environments.
• Assist in developing training materials and training users on Zendesk.
• Assist in building reports and dashboards (Explore).
• Full technical integration of the Zendesk platform into the consumer support environment to include changes, widget implementation, API integration, workflow configuration and reporting configurations.
• Own and maintain documentation for Zendesk setup, issue resolution, customizations, etc.
• Design and configure Zendesk workflow (Support, Talk, Chat and Guide modules).
• Work cross-functionally to implement new or enhanced features to improve Zendesk Assist in developing training materials and training users on Zendesk.
• Participate in setting and implementing overall consumer support strategy.

Position Type and Expected Hours of Work:
This is a full-time remote position. Current days and hours of work are Monday through Friday, 9:00 AM to 5:30 PM ET United States day.

Qualifications:

• 2+ years of experience with the Microsoft Azure Cloud.
• 2+ years of experience with the Zendesk Support Suite.
• Experience with Zendesk automation and customization capabilities.
• Experience with C# with in-depth knowledge of REST APIs.
• Experience with Git (Github, GitLab, etc.) and Terraform.
• Familiarity with front-end languages (e.g. HTML, JavaScript and CSS).
• Excellent analytical and time management skills.
• Teamwork skills with a problem-solving attitude.