Integration Engineer (Azure + Zendesk) $40K – $60,000/Year

Full time
Posted 3 weeks ago

Responsibilities:
– Provide thought leadership on Zendesk developments and the ability to identify innovations / new capabilities.
– Leverage product understanding & roadmap to determine which capabilities should be implemented.
– Maintains professional and technical knowledge by tracking emerging trends / new functionality within Zendesk releases.
– Support development and maintenance of technology standards, policies and procedures to support technology roadmap.
– Assist cross-functionally to implement new or enhanced features to improve Consumer Service/Support.
– Assist with workflow/process design, best practice education and administration of solutions when assigned.
– Create/update team processes and procedures as necessary.
– Assist in creating test plans, and in coordinating / testing enhancements and new versions of Zendesk Sandbox and Production environments.
– Assist in developing training materials and training users on Zendesk.
– Assist in building reports and dashboards (Explore).
– Full technical integration of the Zendesk platform into the consumer support environment to include changes, widget implementation, API integration, workflow configuration and reporting configurations.
– Own and maintain documentation for Zendesk setup, issue resolution, customizations, etc.
– Design and configure Zendesk workflow (Support, Talk, Chat and Guide modules).
– Work cross-functionally to implement new or enhanced features to improve Zendesk Assist in developing training materials and training users on Zendesk.
– Participate in setting and implementing overall consumer support strategy.

Position Type and Expected Hours of Work:
This is a full-time remote position. Current days and hours of work are Monday through Friday, 9:00 AM to 5:30 PM ET United States day.

Qualifications:
– 2+ years of experience with the Microsoft Azure cloud.
– 2+ years of experience with the Zendesk Support Suite.
– Experience with Zendesk automation and customization capabilities.
– Experience with C# with in-depth knowledge of REST APIs.
– Experience with Git (Github, GitLab, etc.) and Terraform.
– Familiarity with front-end languages (e.g. HTML, JavaScript and CSS).
– Excellent analytical and time management skills.
– Teamwork skills with a problem-solving attitude.

Job Features

Job Category

IT

Work From Home (WFH)

Remote from Anywhere

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