Integration Engineer (Azure + Zendesk) $50K – $70,000/Year
January 6, 2023
|By Hr-careers
Full time
Posted 5 months ago
Responsibilities:
- Provide thought leadership on Zendesk developments and the ability to identify innovations / new capabilities.
- Leverage product understanding & roadmap to determine which capabilities should be implemented.
- Maintains professional and technical knowledge by tracking emerging trends / new functionality within Zendesk releases.
- Support development and maintenance of technology standards, policies and procedures to support technology roadmap.
- Assist cross-functionally to implement new or enhanced features to improve Consumer Service/Support.
- Assist with workflow/process design, best practice education and administration of solutions when assigned.
- Create/update team processes and procedures as necessary.
- Assist in creating test plans, and in coordinating / testing enhancements and new versions of Zendesk Sandbox and Production environments.
- Assist in developing training materials and training users on Zendesk.
- Assist in building reports and dashboards (Explore).
- Full technical integration of the Zendesk platform into the consumer support environment to include changes, widget implementation, API integration, workflow configuration and reporting configurations.
- Own and maintain documentation for Zendesk setup, issue resolution, customizations, etc.
- Design and configure Zendesk workflow (Support, Talk, Chat and Guide modules).
- Work cross-functionally to implement new or enhanced features to improve Zendesk Assist in developing training materials and training users on Zendesk.
- Participate in setting and implementing overall consumer support strategy.
Position Type and Expected Hours of Work:
This is a full-time remote position. Current days and hours of work are Monday through Friday, 9:00 AM to 5:30 PM ET United States day.
Qualifications:
- 2+ years of experience with the Microsoft Azure Cloud.
- 2+ years of experience with the Zendesk Support Suite.
- Experience with Zendesk automation and customization capabilities.
- Experience with C# with in-depth knowledge of REST APIs.
- Experience with Git (Github, GitLab, etc.) and Terraform.
- Familiarity with front-end languages (e.g. HTML, JavaScript and CSS).
- Excellent analytical and time management skills.
- Teamwork skills with a problem-solving attitude.