Systems Administrator

Full time

Posted 1 year ago

Responsibilities:

  • Support of Internal and External customers.
  • Configuration and support of endpoints (desktops, laptops, mobile devices) and their associated peripherals and accessories.
  • Ongoing configuration and support of an Office 365 environment and its respective applications and tools (Email, Calendaring, Word, Excel, PowerPoint, Teams, etc.).
  • Configuration and administration of local file servers, Azure based AD environment, VMware.
  • Configuration and administration and monitoring of networking equipment.
  • Support and Administration of IT infrastructure and Local PC’s for customers using various tools.
  • Maintain hardware, software, and Mobile devices inventory.
  • Ensuring proper onboarding/offboarding of employee resources (hardware, applications, etc.) – focused on great customer experience while adhering to necessary security protocols.
  • Work on incidents, communicating with staff and customers using CRM system documenting the work performed, prioritizing the work and company needs.
  • Collaborate effectively with other team members as well as third parties and vendors and customers.
  • Assist with analysis and research to propose new and future technological needs.

Position Type and Expected Hours of Work:

This is a full-time on-site position. Current days and hours of work are Monday through Friday, 9:00 AM to 5:30 PM ET United States day.

Requirements:

  • Bachelor’s Degree preferred, in the field of computer science, information technology, engineering, or equivalent relevant work experience / certifications.
  • 6 years minimum relevant work experience.
  • Able to work on multiple projects/tasks at once and operate in a dynamic, fast-paced, team-oriented environment under pressure and possess organization skills to balance and prioritize work.
  • Experience with administration and support of Microsoft Office 365 and its included applications and productivity tools (including MS Teams, Sharepoint, etc.).
  • Experience in Active Directory and Group Policy, network file shares, etc.
  • Experience with RMM and PSA tools to rollout and manage software and PC’s.
  • Knowledge of local area network administration, backup policies.
  • Employ ingenuity and flexibility to come up with solutions to technical challenges.
  • Experience working in a team-oriented, collaborative environment.
  • Experience working with cellular carriers is a plus as is managing multiple cell phone lines.
  • Experience with Ring Central is a plus.
  • Relevant certifications a plus (A+, MCSA, MCSE, Jira, Zendesk, RingCentral, Datto, NinjaRMM etc.).
  • Be available for after-hours support as needed.
  • Reliable internet connectivity and availability while working remotely.
  • Reliable transportation to Deerfield Beach and Boca Raton based offices.

Job Features

Job Category

IT

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