Technical Business Analyst (WFH – Anywhere)

Full time
Posted 6 months ago

The Company

Tollanis Solutions Inc is a global Managed IT Service provider with the mission of empowering change through process and people.  Tollanis provides both the technological tools and the expertise that allows organizations to thrive.  Our trademarked Synergist Framework allows organizations to create meaningful change by focusing on process and people. We are a global team with offices in North America and India. 

The Role

​​We are looking for an experienced and versatile Technical Business Analyst, (BA), who will be responsible for owning the overall design of assigned technical projects (custom or product strategy) as well as recommending best practices for solutions based on client business needs. This role as a Technical Business Analyst will require strategic design and mapping of business requirements and solutions to system/ technical requirements. An individual filling the Technical Business Analyst role should be comfortable being introduced during a pre‐sales engagement and can articulate possible solutions applicable to experience with Cloud‐Based Software solutions (e.g. Zendesk, Smartsheets, Okta, etc.) The Technical Business Analyst will also be responsible for writing technical specifications (for custom development, system integration, etc.) based on interactions directly with the customer and professional services team. These specifications will need to be precise and clear as the Technical Business Analyst will delegate some work to fellow team members such as developers, consultants, or product support / documentation. Ideally the Technical Business Analyst is engaged in best practice development initiatives, provides thoughtful leadership, and familiarity with proven cloud solutions that support vertical objectives.

Technical Business Analyst Responsibilities:

  • Performing system analyses on software programs, applications, and web services.

  • Oversees and has accountability for the successful completion of all aspects of the assigned project work
  • Determining system efficiency and functionality by liaising with internal departments and end-users.
  • Reporting to Management and obtaining approval for system development projects.
  • Efficiently integrating new systems, programs, and applications with business operations and services.
  • Analyzing and improving the performance of web-based customer portals and support services.
  • Ensuring end-user proficiency with new systems, programs, and applications across departments.
  • Monitoring product licenses and ensuring compliance with IT industry regulations.
  • Ensuring that computer hardware remains compatible with system enhancements and updates.
  • Promoting system efficiency and security by integrating performance metrics and encryption.
  • Implementing new advancements in the field of system and enterprise architecture.  

Technical Business Analyst Demonstrated Skills:

  • Works effectively and individually with Technical and Non-Technical team members and customers
  • Is able to exercise independent judgment and take the lead role on enterprise level projects with minimal supervision
  • Is able to effectively facilitate meetings, demonstrate brainstorming/consensus building skills and interact with executive level sponsors 
  • Demonstrates the ability to effectively prepare and maintain the following documents/tools:
    • Business Process
    • Process Flow Analysis (using tools like Visio)
    • Product architecture and design best practices
    • Experience working with developers (using tools such as Jira)
    • Experience with Cloud Solutions and/or RDBS
    • Basic competence in at least one programming language (e.g. JavaScript, C#, etc)
    • Requirements definition
    • Configuration workbook
    • Data models
    • Detailed functional design
    • Executive summaries
  • Ability to learn quickly and think creatively 
  • Team player with strong interpersonal skills and ability to take a leadership role when necessary

Technical Business Analyst Requirements:

  • A bachelor’s degree in computer science or information technology, and an accredited qualification in management consultancy, or similar.
  • Extensive experience in technical business analysis in a related industry.
  • A minimum of 2 years of consulting experience.
  • Advanced knowledge of programming languages like SQL and system integration solutions.
  • Basic knowledge of implementation and configuration of enterprise systems such as CRM, ERP, etc 
  • Ability to facilitate internal end-user proficiency.
  • Ability to design and maintain efficient customer portal support and feedback channels.
  • Ensuring optimal system functionality via integrated diagnostics.
  • Advanced knowledge of data security and encryption.
  • Ability to keep up with IT advancements.
  • Exceptional communication skills toward facilitating the use of new software systems.
  • Knowledge of relevant licensing and industry compliance regulations.

What We Offer

  • Work from Home – we are a remote first organization 
  • Ability to advance in a fast growing IT startup 
  • Competitive salary commensurate with experience    

Individuals seeking employment at Tollanis Solutions, Inc are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Job Features

Job Category


Work From Home (WFH)

Remote from Anywhere

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