Zendesk/RingCentral Developer

Full time
India, Gurgaon
Posted 3 months ago

The Role

Tollanis Solutions Technical Delivery teams are currently running numerous change projects globally to support the rapid growth of the company and we’re seeking an experienced Zendesk/RingCentral Developer to work with our clients globally to develop and deploy business-critical solutions.

The right candidate has empathy, curiosity and desire to improve and constantly learn; has deep technical experience in all the capabilities and functionalities of the Zendesk and RingCentral, with a proven track record of driving best practices and processes, with hands-on experience in core development (configuration, workflow automation, reporting, and integration patterns) of Zendesk.

Responsibilities

  • Administer and enhance Zendesk and RingCentral systems.
  • As a Zendesk admin and developer, investigate issues with Zendesk tickets using system logs, source code inspection, database querying, etc.
  • Create and deploy assets for new and existing ticket workflows (fields, forms, logical triggers, etc.) in Zendesk.
  • Generate system reports and views of Zendesk user listings and tickets, using native system reporting tools (including Explore).
  • Develop front-end Help Center assets in HTML and JavaScript in Zendesk.
  • Use Zendesk REST APIs to query for complex data sets, bulk upload data and assets into the system, and create or improve custom integrations into other systems.
  • Develop custom solutions hosted in the system (proficiency in any scripting language, Java or Python is a plus).
  • As a RingCentral admin, design, build, support and maintain RingCentral systems & workflows
  • Actively contribute to monitoring and alerting on our strategy and approach, using continuous improvement
  • Deploy environments on-demand, with an understanding of the build process
  • Resolve operational and product problems effectively and you call them out as required to minimise the impact on users and Tollanis as a whole
  • Create and implement technical standards across systems and you effectively communicate such standards to our support and deployment teams
  • Deploy and upgrade application stack into production and non-production environment.
  • Manage changes with version control systems

What We Are Looking For

  • Minimum of 5 years development experience.
  • Tech/M.Tech degree in Computer Science.
  • Experience with various architectures (Web, Cloud, Integration) and methodologies.
  • Experience with or knowledge of RESTful and JSON API implementation.
  • Relevant Zendesk / RingCentral Certifications
  • Experience with customer support processes and workflows, rules-based routing of cases, escalations, etc is a big plus.
  • Experience in configuring & customizing Zendesk

What We Offer

  • Work from Home (temporarily). Office is located in Gurgaon, India
  • Guaranteed minimum 40hrs per week

Individuals seeking employment at Tollanis Service Desk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Job Features

Job Category

IT

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