High-Quality Service.
On-Time, Every Time.
Tollanis Solutions End-to-End Service Desk is created for customers who are looking to get the most out of their support needs. No matter what your sourcing needs are, we empower you with high-quality, fully managed services that help you fulfill all your first-level service requests, from desktop support to network access requests.
Dedicated Customer
Success Team
Your Dedicated Customer Success Team (DCST) ensures all your service needs are taken care of. Your DCST will provide you with complete status reports, manage escalations, and proactively alert you with new updates in your plan.
Managed
Upgrades
We provide you with a team of experts who will assist you with each upgrade. This not only saves you countless hours and time on your end but also allows you to reap the benefits of the latest updates without the hassle of testing and troubleshooting.
Tollanis Diagnose™
Tollanis Diagnose™ evaluates the quality and effectiveness of your supported applications. We assess three primary areas of your business – infrastructure, architecture, and organization – to come up with expert recommendations that enhance your operations.
Training Platform
Our on-demand training prepares you and your team for any situation. We provide you with unlimited access to all the training tools and resources you need so that your team can spend less time training and more time doing the actual work.
24/7 Service Desk
Our Service Desk is open 24/7 to handle all your issues and concerns. As our highest priority on all feature and support requests, we are dedicated to giving you the best service for each and every problem you come across.
Powered by Zendesk
As your Zendesk partner, Tollanis Solutions delivers a fully managed software that helps you meet all your customer needs, set your team up for success, and keep your business in sync. We give you everything you need, all in one robust platform.
Our End-to-End Service Desk Packages
Standard
- Application Support & Maintenance
- Dedicated Customer Success Manager
- Knowledge Base - FAQ
- Support Hours
- Training
- Managed Upgrades
- Customization
- IT Integrations
- Tollanis Diagnose™
- Engineering - Design
Standard
- ✓
- ✘
- ✓
- 9:00am - 5:00pm
- 1 Hour Per Year
- ✘
- ✘
- Standard
- ✘
- ✘
Enhanced
- ✓
- ✓
- ✓
- 9:00am - 10:00pm
- 2 Hours Per Year
- ✘
- ✘
- 10
- ✘
- ✘
Premium
- ✓
- ✓
- ✓
- 24/7
- Unlimited
- ✓
- 250 Hours Per Year*
- 20
- ✓
- ✓
*Based on the availability of the delivery team.
First-level Service Desk Management Has
Never Been Easier.
We offer an extensive range of end-to-end service desk solutions that gives you instant access to the best-in-breed service and support team, robust training, and advanced support resources.