Zendesk partners

Zendesk Partners

Tollanis: Zendesk Partners
Champions of Customer Success

Zendesk makes customer service better. And as Zendesk partners, we help to make your Zendesk experience better. With software to meet customer needs, set your team up for success, and keep your business in sync. And with services to get you up and running fast.

Zendesk Messaging at
Your Fingertips

Zendesk Messaging is here to help deliver rich conversational experiences that are connected across your web, mobile and social apps. It’s easy to automate and fast to scale for every customer need—and it’s all part of the new Zendesk Suite.

Tollanis and Zendesk
Where Good Conversations
Become Great Experiences

Give Customers the
Best Support

Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.

zendesk support
zendesk service

Win Prospects Over

Zendesk’s powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clunkiness of traditional sales CRM tools. And Tollanis is always there to lend a hand.

zendesk win prospects
zendesk-sales

Customize Your
Customer Experience

Glowing just under the surface of Zendesk is a powerful force that lets you connect and understand all of your customer data. It’s flexible and customizable, (and we can help with that), so you can adapt to anything thrown your way. Zendesk Sunshine isn’t faster than a speeding bullet, but it’s close.

Software and Services
in One Convenient Bundle

Customer service is about more than the customer. It’s about your business and your teams, too. As Zendesk partners, not only makes things easy on your customers, but we set your teams up for success, and keep your business in sync. It’s everything you need, in one powerful package.

customer-care

Customer Care
Made Easy

Offer support in ways that are convenient for your customers. Make it simple for them to get the answers they need.

teams

Get Your Teams
Set up for Success

Help your agents, admins and internal teams do their best work. Zendesk offers robust tools that — with our help — are quick to set up and easy to use.

Call Sales

Call Sales to Action

Always have eyes into what’s going on with your sales pipeline. Zendesk Sell makes it easy to keep your team focused on the highest value leads and deals without worrying about daunting administrative tasks. You can build and manage a pipeline that aligns with your business so your reps can prioritize your customers and prospects.

Tollanis Solutions
a Dynamic Zendesk Partner

Tollanis Solutions is a managed IT services Zendesk partner. We can help you define your requirements and get you up and running, quickly and efficiently.

Thanks to Tollanis Connect™, a unique approach to ecosystem integration, you’ll be able to seamlessly blend data, applications and solutions into a cohesive technology ecosystem that helps deliver better business results, enabling you to reach your goals faster and with a more streamlined approach.

Benefits of Choosing Tollanis
and Zendesk

Omni-channel Support

Unified Omni-Channel
Support

Integrated help

Integrated Help
Center and Forums

Management and Response

Unified Management
and Response

Integrate

Fully Integrate With
Your Systems

Unified View

Unified View
of the Customer

Personal Touch

Personal Touch
at Scale

Why Work With Zendesk Partners?
No Stress, No Headaches... Just Results.

There is no need to manage your service desk alone when there are so many benefits to working with a Zendesk partner like Tollanis. As a Zendesk partner, Tollanis has an in-depth understanding of the solutions you require and can get you up and running fast.

The longer you wait to implement Zendesk, the longer you’re depriving your organization of a better, more cohesive customer experience.

Synergist

Process and People
Ahead of Technology

Our unique approach to data, analytics and security is based on the Synergist Framework, a new take on agile methodology that focuses first and foremost on people and process. As you know, your main source of vulnerability will always be your people.

Yet data access and security should never be designed to build an impenetrable wall around your assets. Instead, it should be a growth accelerator and a means for allowing the organization to move faster knowing that measures are in place should a situation arise.

Tollanis Solutions for
Customer Success

Tollanis Connect
Tollanis
Connect™

Our Unique Approach to Data and Technology Ecosystem Integration

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Tollanis Secure
Tollanis
Secure™

Our Advanced Cyberthreat Evaluation and Remediation Service

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Tollanis Diagnose
Tollanis
Diagnose™

Our Cyber Security Rapid Health Check and Maturity Assessment

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Zendesk is a registered trademark of Zendesk, Inc.


Liveperson Partners

Tollanis and Liveperson

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Kustomer Partners

Tollanis customer service reimagined with kustomer

Tollanis and Kustomer enable Real-time, actionable views of your customers. Using our industry-leading continuous omnichannel conversation tools, we deliver white-glove customer service and intelligence that automates repetitive, manual tasks. We deliver reduced costs and higher customer service while providing your team with tools that allow them to manage the complete customer experience regardless of the engagement channel, from a single screen. Tollanis and Kustomer can make personalized, efficient and effortless customer service a reality.

Context for Every Conversation

Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer.

Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens.

One Platform, Truly Omnichannel

Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience.

Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger, and Twitter.

Empower agents with a single, easy-to-use platform.

Intelligent Automation

Save time and money by automating even your most complex processes using intelligent customer service software.

Build branchable multi-step workflows and business logic to automate platform actions and agent tasks.

Tailor support software to your business without a developer .