Are you still dealing with productivity challenges within your business operations even after adopting ServiceNow? If your answer is yes, you’re not alone.

While ServiceNow is a powerful platform designed to streamline business workflows and unify operations, many organizations still struggle to fully capitalize on its potential. Why? Because successful adoption of ServiceNow requires more than just implementing the platform—it requires the right resources, strategic execution, and ongoing support.

In our experience at Tollanis Solutions, we’ve seen three recurring challenges that frequently prevent organizations from realizing the full return on their ServiceNow investment. Here’s what they are—and what you can do about them.

1. Loss of Original Implementation Resources

One of the most common hurdles faced by ServiceNow customers is the loss of original implementation personnel.

Over time, it’s natural for companies to undergo internal changes. Perhaps the internal team members who originally championed or managed your ServiceNow implementation have moved on. Or maybe your previous implementation partner is no longer available to support the evolution of your system.

Compounding the problem is the fact that experienced ServiceNow professionals are in high demand, often getting poached by other companies or partners. Even the partner organization you worked with might have undergone team turnover, meaning the people familiar with your setup are no longer there.

This leaves your business in a difficult position: you’re forced to onboard new developers or consultants who need time (and budget) to understand your instance, architecture, and business use cases before they can even begin addressing new requirements. In the meantime, productivity stalls and strategic projects are delayed.

2. A Backlogged Project Pipeline

Let’s say your organization has a team of developers and administrators actively managing your ServiceNow environment. You’ve adopted the platform successfully, and there’s strong demand from leadership to scale its use across departments. Sounds like a success story, right?

But here’s the catch: your team is overwhelmed.

This is what we call the “good problem” that becomes a bad one quickly. Your backlog of ServiceNow projects grows as teams across your organization demand new automations, custom apps, and process improvements. But your internal team simply doesn’t have the bandwidth—or the budget—to keep up.

Whether due to hiring freezes, staff attrition, or the high cost of recruiting skilled ServiceNow professionals, your project pipeline starts to bottleneck. This bottleneck isn’t just a technical issue—it impacts your ability to deliver services, slows down innovation, and chips away at the value ServiceNow is supposed to deliver.

Because ServiceNow often touches multiple aspects of your business—from IT to HR, Finance to Operations—a delay in one project can have a ripple effect across your entire enterprise.

3. Knowledge and Skills Gaps Within the Team

Here’s another scenario we see often: Your business has already seen some ROI from your ServiceNow implementation. You’ve completed a few key modules or processes, and they’re working well.

Now, you’re ready to reinvest—to take things to the next level by implementing more advanced features, integrating new workflows, or expanding to other departments. But there’s a problem: your existing team doesn’t have the experience to deliver on these next-stage requirements.

You’re left with two less-than-ideal options:

1. Hire and train new talent—a costly and time-consuming process that still doesn’t guarantee the experience needed.

2. Bring in an external firm—which may deliver results for the project but disappear once it’s complete, leaving your internal team struggling to maintain and support the new functionality.
    

Neither of these paths offers true continuity or confidence. You’re left vulnerable to inconsistencies, errors, and declining performance over time. And worse, your momentum slows just when it should be accelerating.

The Solution: Partner With a Proven ServiceNow Expert

So, what’s the best way to overcome these challenges? The answer is to partner with a team that’s done this before—and will be there for the long haul.

At Tollanis Solutions, we’re more than just a ServiceNow Implementation Partner. We bring a strategic mindset, deep expertise, and long-term support to help your business thrive.

Our proprietary Synergistic Framework™ ensures that every engagement is outcome-focused, tailored to your budget, and designed to deliver measurable value. We’ve translated this approach into our Digital Framework™, which is specifically built around ServiceNow environments.

Here’s what sets us apart:

• Dedicated ServiceNow Specialists: We bring the right people with the right skills for your unique instance—whether it’s configuration, integration, or full-scale transformation.

• Business Continuity Planning: We ensure that knowledge stays within your organization, preventing disruption even if key personnel leave.

• Flexible Support Models: From on-demand experts to fully managed services, we scale with your business.

• Strategic Roadmapping: We help you plan not just for today’s needs, but for tomorrow’s goals.

• Cost-Effective Execution: With our frameworks, you get predictable pricing, faster delivery, and consistent results—without the overhead of managing multiple vendors.
   

You don’t have to choose between speed and quality. With Tollanis, you get both.

Final Thoughts: Great Vision Demands Great Execution

Your ServiceNow investment is only as powerful as the strategy and execution behind it. If you're currently experiencing delays, knowledge gaps, or staffing shortages, now is the time to re-evaluate your support model.

Ask yourself:

• Are our projects moving fast enough?

• Do we have the right skill sets in place?

• Are we really maximizing what ServiceNow can do for us?
   

If the answer is “no” to any of these, it’s time to bring in a trusted partner who can help you bridge the gap between vision and execution.

Tollanis Solutions has helped organizations across industries turn ServiceNow from a complex tool into a competitive advantage. With a focus on business outcomes, continuity, and scalability, we make sure that your journey with ServiceNow never hits a plateau.

Ready to Take Control of Your ServiceNow Investment?

Let Tollanis Solutions show you how to unlock real value and future-proof your IT operations. Contact us today to learn how our ServiceNow expertise can work for you.