All blog posts
What Is Healthcare Credentialing? The Hidden Costs Slowing Your Revenue
Dive in to know what healthcare credentialing is, how it works, and how it shapes workforce readiness, compliance, and patient safety.
Modernizing Healthcare with a National Nursing Credentialing System
Outdated processes slow hiring. Discover how a National Nursing Credentialing System modernizes credentialing and cuts onboarding times dramatically.
Why 2026 Will Be the Breakout Year for AI Voice Agents
Learn how AI voice agents 2026 automate repetitive calls, speed up resolutions, and free teams to handle high-impact work.
Why Monday CRM Is Set to Lead the Market in 2026
Discover how Monday CRM combines AI, automation, and deep integrations to become the leading CRM platform of 2026.
Contact Center Trends 2026: How AI and Automation Will Redefine CX
Explore the top contact center trends for 2026. Learn how AI, automation, and omnichannel tech will redefine CX, efficiency, and digital transformation.
Credentialing in 2026: What Healthcare Leaders Must Prepare For
Get ahead of Healthcare credentialing 2026. Learn the new rules, risks, and automation steps hospitals need before deadlines hit
What Is Healthcare Credentialing? The Hidden Costs Slowing Your Revenue
<p>Dive in to know what healthcare credentialing is, how it works, and how it shapes workforce readiness, compliance, and patient safety.</p>
Modernizing Healthcare with a National Nursing Credentialing System
<p>Outdated processes slow hiring. Discover how a National Nursing Credentialing System modernizes credentialing and cuts onboarding times dramatically.</p>
Credentialing in 2026: What Healthcare Leaders Must Prepare For
<p>Get ahead of Healthcare credentialing 2026. Learn the new rules, risks, and automation steps hospitals need before deadlines hit</p>
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Celebrating International Women’s Day: Reflecting on Leadership, Equality, and the Road Ahead
Recently, my wife and I had the privilege of attending a Women’s Executive Leadership Roundtable hosted by Nova Southeastern University in Fort Lauderdale.
Kustomer Now HIPAA Compliant: Empowering Secure Healthcare Customer Experiences with Tollanis
In a world where digital transformation is redefining how businesses operate, particularly in regulated industries like healthcare, ensuring data security
AI Meets Customer Experience: Unleashing the Power of Automation with Zendesk and Tollanis Solutions
In a customer-first world, where experience is often the deciding factor between loyalty and churn, businesses are under more pressure than ever to deliver fast, intelligent
Why Choose Tollanis as Your Zendesk Partner: Benefits and Insights
In an age where customer experience defines brand success, businesses are constantly seeking solutions that not only meet expectations but exceed them.
The Future of Customer Service: An Inside Look at Zendesk AI
Customer service has always been at the heart of business success. It's the bridge between a company and its customers.
Leveraging Zendesk & Technology for 2024
In the fast-paced digital era, where emails, chatbots, and instant messaging dominate the business communication landscape
Zendesk + AI: A New Era of Customer Service, Powered by Tollanis
Picture this: A customer reaches out about a lost delivery. They're frustrated, upset, and looking for answers.
The Cloud Revolution: Making Government Services Faster, Smarter, and More Human
Imagine if renewing your driver’s license was as easy as ordering food on your phone. Or if getting a pothole fixed didn’t require ten phone calls.
4 Major Shifts in a Post-Pandemic World: What Business Leaders Must Know
As governments gradually ease restrictions and the world attempts to reclaim a sense of normalcy, one thing is clear:
Mastering RingCentral Analytics: Trends and Best Practices
In today’s fast-paced digital world, communication isn’t just about connecting it’s about understanding. It’s about knowing what works
Is Your Business Ready for the Next Disruption?
In this volatile environment, maintaining operations isn’t just about surviving — it’s about staying productive, connected, and prepared for the next challenge.
Remote Working – Are You Ready to Lead?
The COVID-19 pandemic was that fire. It forced us to rethink not only how we work but where and why we work. In just weeks, remote work became not an option but a necessity.
Remote Work 2.0: The Transformation and Achieving Success
Remember the whirlwind of 2020? Offices emptied overnight, dining tables turned into desks, and video calls were frequently interrupted by kids.
Tollanis Solutions Expands Global Footprint with New Delivery Center in Gurugram, India
The Gurugram center will serve as a hub for software development, product engineering, and digital transformation services, helping.
Cyber Security and Remote Work: How to Stay Protected in a Perimeter-less World
Digitally connected landscape, the boundaries of the workplace now stretch from the corporate office to the employee’s living room.
Application Rationalization: It's Time to Clean House
A cluttered tech ecosystem of redundant, outdated, or underutilized applications not only eats away at IT budgets but also drags down performance and productivity.
Tollanis Solutions, Inc. Joins Service Now Partner Program to Accelerate Digital Transformation
Tollanis Solutions, Inc., a leading provider of IT consulting and digital transformation services, is proud to announce its official entry into the ServiceNow Partner Program.
3 Common Challenges Facing ServiceNow Customers – And How to Solve Them
Are you still dealing with productivity challenges within your business operations even after adopting ServiceNow? If your answer is yes, you’re not alone.
How Tollanis Transformed IT Support for a Global Wholesale Business
One such example is Holyland Treasures, a worldwide importer and exporter of wholesale gifts, jewelry, and souvenirs
Contact Center Trends 2026: How AI and Automation Will Redefine CX
<p>Explore the top contact center trends for 2026. Learn how AI, automation, and omnichannel tech will redefine CX, efficiency, and digital transformation.</p>
A New Era of Customer Engagement
<p>In a world defined by digital transformation and rapid technological shifts, the way we communicate has changed—and so have customer expectations.</p> <p> </p>
5 Reasons You Need to Measure Customer Lifetime Value (LTV)
In today’s experience-driven economy, businesses have no shortage of metrics to gauge customer service performance—CSAT, NPS, Average Handle Time
Voice of the Customer: Are You Really Listening?
In customer service, closing the loop with dissatisfied customers who’ve voiced concerns through post-interaction surveys—such as Customer Satisfaction (CSAT)
A Bad Customer Experience Is Bad for Business: Time to Upgrade Your CX Tech Stack
A single poor interaction can spread across social media in seconds, damaging your brand’s reputation and turning loyal customers into lost revenue.
Remembering D-Day: Honoring the Legacy 75 Years Later
Now, 75 years later, we pause to reflect not only on the events of that pivotal day but on the incredible courage, unity, and determination of the men and women.
Scale Your Online Marketplace Faster with Smarter Support
The marketplace model is revolutionizing eCommerce. Whether you're ordering food through Seamless, booking a stay on Airbnb, or catching a ride with Lyft
Building Bridges to the Metaverse: A Guide for the Modern Entrepreneur
If you're feeling a little uninspired by the real world lately, you're not alone. But there's exciting news: the metaverse is here, and it's reshaping the way we connect.
Marketing Agencies in the Age of AI: The Future Is Here
In the ever-evolving world of marketing, few developments have sparked as much disruption—and opportunity—as Artificial Intelligence (AI)
Why Monday CRM Is Set to Lead the Market in 2026
<p>Discover how Monday CRM combines AI, automation, and deep integrations to become the leading CRM platform of 2026.</p>
How Monday.com Will Transform Team Operations in 2026 Through Work OS Automation Trends
<p>Stay ahead with Work OS automation trends that will redefine speed, accuracy, and decision-making for every modern team. Don’t fall behind in 2026.</p>
Enterprise Workflow Software: Streamline Operations and Scale with Automation
<p>Transform your operations with enterprise workflow software. Automate approvals, boost productivity, and scale faster with real-time visibility.</p>
5 monday.com Automations That Will Save You 10+ Hours This Holiday Season
<p dir="ltr">Save 10+ hours this holiday season with powerful mondaydotcom Automations built to streamline workflows and eliminate busywork.</p>
AI in Project Management: Practical Use Cases to Boost Efficiency & ROI
<p>Explore AI in Project Management with real examples and actionable strategies to streamline workflows, save time, and improve project outcomes.</p>
Top monday.com Templates for Project Managers to Boost Efficiency
<p>Discover the best monday.com templates for project management that save time, reduce errors, and improve team productivity.</p>
Cloud Contact Centers: The Future of Customer Support with AWS
<p>Avoid costly downtime and slow feature rollouts with cloud contact center. It delivers secure, reliable & scalable customer service. Tap to gain a strategic edge.</p>
5 Ways AWS Can Boost Your Business Efficiency
<p>Unlock real efficiency for your team with the benefits of AWS, like automation, cost control, and more. Leverage AWS to work smarter & drive business.</p>
How Amazon Connect’s AI Features Can Transform Your Contact Center
<p>Amazon Connect AI is redefining customer experience. Don’t fall behind—see how AWS services, NLP, and personalization transform contact centers.</p>
Top AWS Services Every Business Should Know in 2025
<p>Find out the top AWS services in 2025. Learn how EC2, S3, Lambda, SageMaker & more can power your business with cloud scalability and efficiency.</p>
Top 5 Benefits of Amazon Connect for Customer Experience
<p>Explore the top 5 benefits of Amazon Connect—24/7 support, AI integration, scalability, cost savings, and analytics—that transform customer experience.</p>
What is Amazon Connect? A Beginner’s Guide for Businesses
<p>Don’t let legacy systems slow you down. With Amazon Connect, launch in minutes, scale globally, cut costs, and deliver AI-powered customer service. Dive in.</p>
Hotel Extranet: How Travel Technology Transforms Hotel Inventory & Bookings
<p dir="ltr">Learn how hotel extranet systems empower hoteliers and travel agents with real-time inventory, automation, and seamless travel technology like Tenago. </p>
Why 2026 Will Be the Breakout Year for AI Voice Agents
<p>Learn how AI voice agents 2026 automate repetitive calls, speed up resolutions, and free teams to handle high-impact work.</p>
Digital Workflow Automation: The Smartest Way to Simplify Business Processes
<p>Digital workflow automation is redefining productivity—learn how your team can do more with less in 2025.</p>
How Cloud CX is Redefining Guest Experience in Travel and Hospitality
<p>The next era of hospitality is cloud-powered. See how Cloud CX for Hospitality drives loyalty, efficiency, and revenue growth.</p>
How AI Voice is Transforming Customer Experience in 2025 (and Beyond)
<p>Discover how AI voice agents are reshaping customer experience with real-time automation, multilingual support, and personalized service.</p>
Simplify Sales & Support with Unified CRM Workflows Powered by AI
<p>Still juggling disconnected CRMs? See how unified CRM workflow automation boosts revenue and speeds up service — before your competitors do.</p>
The Legacy Contact Center is Dead — The Cloud CX Revolution is Here
<p>Cloud Contact Center Solutions help you unify channels, automate workflows, and scale instantly—transforming how your teams serve customers</p>
