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AWS Connect

Transform Your Contact
Center with AWS Connect

Enhance customer experiences with intelligent, scalable, and cloud-based contact center solutions powered by Amazon Connect — implemented and managed by Tollanis Solutions.

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Accredited. Trusted. Proven.

Tollanis Solutions, a Veteran-Owned Small Business, is proud to be accredited by the BBB and certified by the NVBDC—testaments to our steadfast commitment to integrity, excellence, and customer-focused service at every level.

Accredited. Trusted. Proven.

Tollanis Solutions, a Veteran-Owned Small Business, is proud to be accredited by the BBB and certified by the NVBDC—testaments to our steadfast commitment to integrity, excellence, and customer-focused service at every level.

Solution that's Built for You

Customer interactions are the heart of your business. That’s why we design AWS Connect implementations tailored to your communication goals — combining flexibility, automation, and intelligence into a single, seamless solution.

Omnichannel Experience

Manage customer interactions across voice, chat, and digital channels — all through one intuitive interface.

Scalable Cloud Infrastructure

Handle demand spikes with ease — AWS Connect scales automatically without the need for costly on-premise systems.

CRM & App Integration

Seamlessly connect AWS Connect with CRM and ticketing tools such as Salesforce, Zendesk, and monday.com for unified service management.

Analytics & Performance

Get real-time insights into call patterns, agent performance, and customer sentiment — empowering data-driven decisions.

Security & Compliance

Operate confidently with enterprise-grade AWS security, built-in encryption, and compliance-ready data controls.

Reimagine Customer Engagement with AWS Connect

Simplify the way your contact center operates

AWS Connect is redefining the modern contact center — offering flexibility, scalability, and intelligence in one platform. AWS Connect empowers your agents with intelligent routing, live insights, and automation — so every interaction becomes faster, smarter, and more personal. With Tollanis by your side, you get expert implementation, AI-driven optimization, and ongoing managed services for continuous improvement.

At Tollanis Solutions, we design, deploy, and manage tailored AWS Connect environments that streamline operations, automate workflows, and enhance agent productivity. Whether you’re migrating from legacy systems or building a new contact center from scratch, we make the transition seamless and efficient.

Why Partner with Tollanis for AWS Connect?

Choosing the right partner for your AWS Connect deployment means choosing expertise that goes beyond technology. At Tollanis Solutions, we bring proven experience, a customer-first approach, and a track record of success implementing cloud contact centers across industries.

Tailored to You

We customize AWS Connect environments to match your business processes and customer engagement strategy.

Connected and Seamless

Our integrations unify your communication channels, CRM, and analytics systems for a single source of truth.

Work Smarter, Not Harder

Automate routine tasks and call routing with AI and ML, so your agents can focus on high-value interactions.

Built for Collaboration

Enable supervisors, teams, and remote agents to work together effortlessly through real-time dashboards and insights.

Clear Insights, Smarter Decisions

Access live reporting on performance, customer satisfaction, and operational efficiency — powered by AWS analytics.

Support You Can Count On

From setup to scaling, our certified cloud engineers provide proactive support and optimization at every step.

The Five Cornerstones of Our Unique Approach

Our proprietary Synergist Framework™ ensures AWS Connect deployments are executed strategically — aligning cloud technology, automation, and human experience for maximum impact.

Tollanis Diagnose™

We evaluate your existing communication setup, identifying improvement opportunities and defining a cloud migration roadmap.

Tollanis Connect™

We design and configure AWS Connect architecture tailored to your channels, user flow, and integration requirements.

Tollanis Develop™

Our cloud engineers implement custom IVRs, call flows, chatbots, and analytics dashboards using AWS services.

Tollanis Transform™

We handle migration and deployment with zero downtime, ensuring business continuity throughout the transition.

Tollanis Secure™

We manage your AWS Connect environment with enterprise-level security, continuous monitoring, and compliance support.

Our Customers