AI Transforms Customer Experience—Here’s How

The “AI Meets Customer Experience: Unleash the Power of Automation with Zendesk” masterclass replay—hosted by Tollanis Solutions—dives into how AI is revolutionizing customer service across industries. With over 250 million tickets optimized and 35.5 years of agent time saved since October 2021, Zendesk’s AI capabilities are not just futuristic—they’re already delivering measurable impact.

In this 37-minute session, Karissa Kirkle and Pavel Staykov explored how automation, machine learning, and personalized support tools can supercharge your customer service strategy. From understanding AI fundamentals to implementing Zendesk's intelligent solutions, the masterclass delivered real-world examples and actionable frameworks to future-proof customer engagement.