In a move that signifies growth, innovation, and strategic foresight, Tollanis Solutions has announced the acquisition of Smarter Call Center, a U.S.-based sales and operations-driven BPO provider. This major development marks a new chapter in Tollanis’ journey toward becoming a global leader in IT services and business process outsourcing (BPO).

Founded in 2007, Tollanis Solutions has steadily evolved from a traditional IT consulting company into a powerhouse of technology innovation, digital transformation, and business operations. With this acquisition, the Florida-based firm is poised to expand its capabilities, diversify its offerings, and deliver unmatched service to clients worldwide.

A Strategic Investment for the Future

In today’s rapidly evolving digital economy, companies must stay ahead of the curve to compete. For Tollanis, that means investing in the right people, the right technologies, and the right partners. The recent acquisition of Smarter Call Center is a clear demonstration of this forward-thinking approach.

Smarter Call Center brings to the table an impressive portfolio of multilingual customer service capabilities, proven sales expertise, and a deep understanding of the outsourcing landscape. This synergy will allow Tollanis to streamline its service delivery, reduce operational costs, and increase speed-to-market for clients across industries including healthcare, retail, logistics, and finance.

By integrating Smarter Call Center’s operations with its own AI-powered and data-driven solutions, Tollanis will now offer a wider suite of services ranging from front-end customer engagement to back-end operational support.

Unlocking Growth Through Innovation

One of the cornerstones of Tollanis’ success has always been its commitment to technological advancement. This merger not only expands the company’s geographical footprint but also enhances its technological edge. The integration will bring in over 130 professionals from Smarter Call Center, expanding the firm’s capacity to offer real-time, multilingual support in English, French, Spanish, and Portuguese—both onshore and offshore.

These new capabilities are powered by Tollanis’ continued investments in machine learning, artificial intelligence, and data science. Clients will now benefit from more intelligent automation, smarter workflows, predictive analytics, and improved customer insights.

Moreover, by consolidating resources and optimizing operations, Tollanis is able to pass on significant cost savings to its clients—providing competitive pricing without compromising quality.

Enhanced Services, Elevated Experiences

The collaboration promises to bring a superior level of service across multiple domains. Combining Tollanis’ technology-first methodology with Smarter Call Center’s customer-focused strategies, the unified organization will now deliver solutions that are more personalized, more responsive, and more scalable than ever before.

Whether it’s a healthcare provider seeking 24/7 patient support, an eCommerce brand looking to increase sales conversions, or a logistics company needing multilingual communication across regions—Tollanis now has the tools, talent, and technology to meet these needs more efficiently.

Clients can expect:

• End-to-End Customer Support: From inbound queries to outbound follow-ups and surveys, service delivery will be seamless and comprehensive.

• Enhanced Multilingual Support: Offering global communication in major business languages helps clients break regional barriers.

• Scalable Staffing: Whether managing seasonal surges or launching new campaigns, clients can tap into on-demand support without the overhead.

• Data-Driven Results: With AI and analytics embedded into the process, decision-making and customer interactions are now smarter than ever.
   

Industry-Specific Advantage

While the benefits of this acquisition apply across industries, it holds particularly strong potential for healthcare and enterprise clients.

Smarter Call Center has an established footprint in healthcare support, specializing in inbound appointment scheduling, patient follow-ups, and insurance verification. Coupled with Tollanis’ robust credentialing and compliance systems, this becomes a game-changing proposition for healthcare institutions looking for scalable and reliable outsourcing.

Retailers, wholesalers, and logistics providers can also gain from the enhanced outbound sales capabilities and multilingual support system. These offerings improve lead conversion, customer satisfaction, and ultimately, profitability.

A Culture of Excellence

Beyond technology and service delivery, the acquisition brings together two cultures built on integrity, excellence, and client success. Smarter Call Center’s commitment to high-performance sales and operational execution aligns seamlessly with Tollanis’ values of transparency, innovation, and continuous improvement.

According to CEO Stephen Smith, “This partnership isn’t just about expanding service lines—it’s about elevating the entire customer experience. Together, we are uniquely positioned to help clients drive growth, improve efficiency, and transform their operations.”

The Road Ahead

As Tollanis embarks on this new journey, the company remains committed to delivering measurable results for clients, investing in its workforce, and pushing the boundaries of what’s possible in digital transformation and BPO services.

With a strong leadership team, a talented workforce, and a growing portfolio of services, Tollanis is better equipped than ever to support organizations through their digital transformation journeys.

This acquisition is not an endpoint—it’s a launchpad. It enables Tollanis to enter new markets, take on larger and more complex projects, and continue to innovate with agility and confidence.

Final Thoughts

The acquisition of Smarter Call Center by Tollanis Solutions is a strategic milestone that will redefine service standards in the BPO and IT services landscape. It reflects Tollanis’ vision of becoming a true 360° solutions provider—delivering everything from IT and digital transformation to sales, customer service, and credentialing—all under one roof.

As businesses look for reliable partners who can deliver speed, scale, and savings—Tollanis stands out as the answer. With this bold move, the company has reaffirmed its position not just as a service provider, but as a catalyst for enterprise growth and innovation.