Steve
The “Power Up Your Marketing Media: Agents of Excellence” webinar replay—powered by Smarter Call Center (Tollanis)—reveals how top industry leaders transformed call center chaos into streamlined, revenue-driving systems. In this 45-minute session, viewers explored how to handle marketing-driven call surges, boost ROI through optimized media strategies, and scale customer support with precision.
Featuring a real-world case study where a logistics giant managed 1 million calls in just 60 days, this session delivered practical frameworks for staffing, outsourcing, and media alignment that directly impact your bottom line.
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Business Strategist
Thomas Reilly
Founder, Smarter Call Center (Tollanis)
Over a decade in call center optimization
Expert in agent performance and system efficiency
Nick Pietropinto
President & CEO, Double Diamond VIP
25+ years in direct-to-consumer marketing
Known for transformative strategies that fuel scale and revenue
Yanick Caro-Silva
Project Manager, Smarter Call Center (Tollanis)
Focused on operational execution and quality delivery
Leads initiatives to elevate agent performance and customer experience
Power
Optimize
Win
