Julie McManus
Today's contact center is more than a support function—it's a strategic driver of customer experience, loyalty, and revenue.
In this exclusive webinar, Julie McManus shares the operational strategies, leadership lessons, and performance metrics that helped Peak Pure & Natural transform every customer interaction into measurable business results.
Whether you're evaluating outsourcing, optimizing an existing contact center, or looking to improve customer satisfaction and revenue, you'll leave with practical insights you can immediately apply.
Customer Service Leader at Peak Pure & Natural
Julie McManus has spent more than five years leading customer service operations for Peak Pure & Natural, managing a high-volume outsourced contact center supporting customers across the United States.
Working alongside Tollanis Solutions, Julie helped transform customer service into a measurable growth driver—recovering over $917K in revenue, improving conversion rates to 54.74%, increasing revenue per call by 13.5%, and reducing escalations by 90%.
In this exclusive webinar, Julie shares the practical strategies, operational lessons, and leadership decisions behind these results—including what worked, what didn't, and what she would do differently if starting again.
During this webinar you'll learn:
Julie McManusContact Center
Ecommerce
