A leading healthcare staffing firm partnered with Tollanis to implement AI Voice Agent technology across its recruiting operations. The initiative modernized candidate engagement, reactivated dormant leads, and automated routine processes—delivering measurable cost savings, stronger recruiter productivity, and a scalable model for the future of healthcare staffing.

AI for Healthcare Recruiting

“Our founders wanted us to focus less on manual reporting and more on how our candidates were feeling. With AI, we can finally do that.”

– Executive, Healthcare Staffing Firm

Improving continuity with AI

The firm’s AI Voice Agent initiative began as a pilot to tackle three challenges: re-engaging dormant international leads, reconnecting with inactive U.S. nurses, and automating reference collection.

Within just 30 days, the AI agent contacted nearly 9,255 leads—engaging 4,055 successfully and surfacing 397 NCLEX-confirmed candidates for recruiter handoff.

By centralizing candidate pre-qualification, the AI removed bottlenecks, reduced recruiter workload, and standardized data quality. Instead of chasing unanswered calls, recruiters could focus their energy on high-value conversations and relationship building.

Serving a global healthcare business

The healthcare staffing firm now uses AI agents to support outreach across international and domestic pipelines, making over 20 simultaneous calls around the globe—scalable to 100.

This global reach ensures that dormant leads aren’t lost in the shuffle. For instance, a candidate who hadn’t been contacted in over a year was quickly re-qualified by the AI agent, with their visa status and U.S. relocation readiness updated in real time. That lead, once considered “inactive,” is now in the active recruitment funnel.

By automating reference checks, the AI also streamlined compliance-heavy processes. Recruiters no longer needed to chase professional contacts for verification—AI agents handled reschedules, left professional voicemails, and escalated only when human intervention was necessary.

Turning automation into engagement

What could have been perceived as “cold automation” turned into a surprisingly human-like experience. Candidates reported natural conversations, polite reschedules, and clear follow-ups. Recruiters, in turn, felt relieved from repetitive tasks and empowered to focus on building meaningful candidate relationships.

The measurable outcomes tell the story:

• Operational efficiency: 7.6 recruiter FTEs worth of effort saved

• Pipeline expansion: 397 qualified candidates re-activated from dormant pools

• Cost optimization: NCLEX leads at just $9.8 each

• Scalability: 24/7 global reach without adding headcount
  
  

As healthcare recruiting markets tighten, the firm has gained a sustainable competitive advantage—leveraging AI to combine scale, cost-efficiency, and better candidate experiences in one solution.