In the hyper-competitive world of healthcare staffing, standing still is not an option. One leading Healthcare Staffing and Workforce Management Solutions agency found itself at a crossroads—facing surging demand but lagging behind in digital readiness. With a patchwork of systems and outdated processes, the agency struggled to meet the fast-evolving expectations of healthcare professionals and candidates alike.

They needed more than an IT upgrade. They needed a strategic partner—a guide through the maze of digital transformation, who understood both the tech and the human side of change.
That partner was Tollanis Solutions.

The Challenge: A Complex Legacy in a Digital-First World

As a growing company—expanding through both organic growth and acquisition—this healthcare staffing agency was weighed down by:

• A tangled, inconsistent technology stack

• Manual onboarding and credentialing workflows

• Fragmented communication channels

• Disconnected applications that didn’t scale
   

Candidates expected modern, intuitive digital experiences. But this agency’s internal workflows were still clinging to analog and ad hoc processes. It was clear: digital transformation wasn’t a luxury—it was a necessity.

The Tollanis Solution: End-to-End Modernization with a Human Touch

Tollanis approached the challenge not as a software vendor, but as a strategic partner invested in the agency’s success. Through a customized blend of tools, methodologies, and people-first change management, they delivered a full-spectrum digital transformation.

Zendesk Implementation – Unified Support

Tollanis implemented Zendesk to unify customer and candidate support across multiple channels. This omnichannel system provided seamless self-service options, after-hours call rotations, and a centralized support experience that built trust and responsiveness.

Credentialing Automation

By automating background checks, license verifications, and certificate tracking, Tollanis drastically cut down onboarding time while improving accuracy and compliance. Built-in alerts for expirations ensured no credential slipped through the cracks.

Application Rationalization

Tollanis conducted a deep dive into the agency’s existing tools, mapping their usage, value, and interconnectivity. This allowed for elimination of redundant systems, integration of critical platforms, and clear visibility into the tech ecosystem.

Tollanis Diagnose™ – Deep Discovery

Through its proprietary Diagnose™ framework, Tollanis worked with stakeholders across departments to uncover pain points, bottlenecks, and overlooked opportunities—forming the blueprint for meaningful, lasting change.

Organizational Change Management

Digital tools alone aren’t enough. Tollanis deployed a best-practice change management model, ensuring adoption by involving teams early, training them thoroughly, and fostering a culture of continuous improvement.

Staff Augmentation

To fill knowledge and talent gaps, Tollanis placed strategic hires in key roles, helping the agency implement and maintain new systems while staying focused on their core business.

Results That Speak Volumes

In partnership with Tollanis, this healthcare staffing agency didn’t just implement new tools—they embraced a new way of operating:

• High ROI from support group optimization

• Streamlined communication via omnichannel and after-hours support

• Faster onboarding and credentialing for healthcare professionals

• Smoother user adoption of new tools and technologies

• Elevated internal efficiency and external satisfaction
   

A New Era: Digital-First, People-Focused

The agency’s transformation, powered by Tollanis, proves that digital excellence isn’t just about tools—it’s about people, process, and purpose. By listening, diagnosing, and co-creating solutions, Tollanis helped them shift from legacy pain points to future-ready operations.

Their once-disconnected ecosystem is now a unified, agile, digital powerhouse, fully capable of responding to staffing surges, onboarding professionals quickly, and delivering a standout experience to candidates and clients alike.

Conclusion: From Complexity to Clarity

Tollanis Solutions didn’t just modernize a healthcare recruitment agency—they future-proofed it. With custom integrations, human-centered training, and strategic thinking, the agency now operates with the confidence and agility required in today’s healthcare landscape.