In the world of global wholesale, seamless operations and 24/7 connectivity aren’t just conveniences—they’re essential to survival. Holyland Treasures, a global importer and exporter of wholesale gifts, souvenirs, and jewelry, found itself at a crossroads: saddled with an unreliable IT provider, paying too much for too little, and struggling to maintain the technological infrastructure needed to keep up with business demands.

Enter Tollanis Solutions—the game-changing IT partner that transformed Holyland’s fragmented systems into a streamlined, secure, and scalable digital backbone.

The Challenge: A Fractured IT Landscape

Holyland’s existing IT partner was falling short. They lacked:

• An understanding of the client’s business needs

• Cost-effective pricing for a growing SMB

• 24/7 support

• Infrastructure management experience
   

As a result, core systems like ERP, VoIP phones, backups, and data management were inconsistently maintained, leading to frequent disruptions and delayed responses to IT incidents. The need was clear: Holyland required a trustworthy, knowledgeable, and proactive partner who could handle everything from desktop support to cloud strategy, while providing around-the-clock monitoring.

The Tollanis Turnaround: Stability, Service, and Strategy

Tollanis didn’t just provide IT support—they delivered operational transformation. With a 360-degree approach, the team assessed Holyland’s existing infrastructure and built a service framework that addressed both immediate issues and long-term needs.

Here’s what Tollanis delivered:

24/7 Managed Help Desk & Monitoring

Issues were no longer left to pile up. Tollanis’ round-the-clock support ensured that downtime was minimized and user issues were addressed promptly—whether they happened at noon or midnight.

Break-Fix & On-Site Support

Whether it was a failed device or a software crash, Tollanis techs responded with break-fix services that restored normal operations swiftly. On-site engineers ensured complex issues were resolved without delay.

Stable Infrastructure with Little Employee Involvement

Tollanis automated and managed most IT tasks, freeing up Holyland’s internal teams. Systems were monitored, patched, and protected in real-time, minimizing disruptions and maximizing productivity.

Security Enhancements & Network Reliability

From firewall configurations to separate guest Wi-Fi networks, Tollanis locked down Holyland’s digital entry points. Redundant backup systems were put in place, and ISPs were re-evaluated to ensure reliability even in outages.

Cost Efficiency

• 72% savings in hardware procurement

• Reduced ISP and licensing costs

• Optimized VoIP solutions for seamless communication
   

Strategic Planning & Cloud Readiness

Tollanis worked closely with Holyland’s leadership to assess cloud migration, providing cost analyses, pros and cons, and future planning tools to make informed decisions. Whether it was maintaining physical servers or shifting to the cloud, Tollanis guided the process every step of the way.

Results That Matter

The outcomes of this partnership were both immediate and long-lasting:

• 99.9% Uptime under SLA terms

• 97% Customer Satisfaction

• Massive reduction in unplanned downtime

• Significantly improved employee IT experience

• Cost-effective IT operations with maximum impact
   

“Tollanis is a true IT partner. They are experts in their field, reliable and are always engaged in providing us the best IT support, protection capabilities, and service.”
— Eric Harel, CFO, Holyland Treasures

One Partner. Total Peace of Mind.

For Holyland Treasures, IT is no longer a reactive headache—it’s a strategic enabler of business growth. Tollanis became more than just a vendor—they became an extension of the team, proactively solving problems before they arise and continuously enhancing performance, security, and scalability.

By consolidating IT operations under one trusted provider, Holyland gained:

• A secure, stable platform

• A clear, proactive roadmap for the future

• A partner invested in their success

Conclusion: The Tollanis Standard in IT Excellence

For any business navigating the complexity of global operations, the Holyland Treasures story offers a clear lesson: Your IT provider can either slow you down or speed you up.

Tollanis doesn’t just fix problems—they design environments where problems don’t happen in the first place.