For years, Boggy Creek Airboat Adventures has invited visitors to escape to nature in Kissimmee, Florida—exploring the untouched wetlands, spotting local wildlife, and enjoying unforgettable airboat rides by day, sunset, or night. The park also delights guests with its butterfly exhibit, BBQ restaurant, gem and fossil mining, and even a gator pond—offering a truly Floridian adventure.

But as the park grew in popularity, so did the volume of guest inquiries. Thousands of calls poured in each month about tour types, pricing, and hours. Despite using outsourced agents to answer calls, operations lacked transparency, consistency, and the ability to answer all calls, leading to missed opportunities and unnecessary strain on the on-site team —resulting in a 23.5% call drop rate and missed opportunities. That’s where GALE, the AI Voice Assistant by Tollanis Solutions, stepped in.

“GALE helped us eliminate missed calls and improve guest engagement across every interaction. It’s like having an always-on team member who never takes a break.”

— Park Management, Boggy Creek Airboat Adventures

A Challenge Worth Solving

When Boggy Creek came under new ownership, leadership wanted to modernize operations and elevate the guest experience. However, the park faced an invisible problem: nearly one-fourth of incoming calls were being dropped.

Despite outsourcing to a third-party contact center, inconsistency and limited visibility made it impossible to address the problem effectively. Many of these missed calls came from potential visitors seeking essential details—tour times, ticket prices, and directions—resulting in lost revenue and guest dissatisfaction.

The team needed a scalable, intelligent, and always-on communication solution.

GALE Transforms the Guest Journey

Tollanis introduced GALE (Generative AI for Leads and Engagement)—a conversational AI designed to understand and respond to guest questions instantly and accurately.

GALE Voice Assistant at Boggy Creek

• Trained on FAQs, tour schedules, pricing, and park amenities.

• Handles unlimited calls 24/7, including after-hours inquiries.

• Provides fast, friendly, and consistent responses.

• Works seamlessly with live-agent handoff when human assistance is needed.

• Scales effortlessly during high-traffic tourist seasons.

The Results: Turning Missed Calls into Memorable Connections

The impact of GALE at Boggy Creek was immediate and measurable:

• 51% of all incoming calls handled entirely by GALE

• Nearly 20,000 minutes of guest calls managed within 15 months

• 100% answer rate, eliminating dropped calls

• Significant reduction in repetitive inquiries, freeing staff time for guest engagement

• Improved operational efficiency without additional staffing costs

GALE not only streamlined communication—it helped elevate the overall guest experience, ensuring every caller receives accurate, friendly, and timely support.

Ongoing Partnership

Beyond GALE, Tollanis continues to provide RingCentral telephony support, ensuring smooth internal and external communication. From modifying phone trees to managing extensions, Tollanis’ in-house RingCentral experts ensure operations stay optimized year-round.

The Bottom Line

With GALE, Boggy Creek Airboat Adventures has transformed its guest communication—turning missed calls into meaningful connections.
Now, every inquiry is answered, every guest is heard, and every experience—whether on the phone or on the water—is exceptional.

From sunrise airboat rides to after-hours inquiries, GALE ensures Boggy Creek’s guests always find the answers they need—anytime, anywhere.